Terms and Conditions for Dosky Internet Services

1. Service Provision and Nature of Service

1.1 Best Effort Service Obligation
All services provided by Dosky Internet are offered as a "Best Effort Service." Dosky Internet provides no guarantees regarding service uptime or continuity.

1.2 Resale of Services
Dosky Internet acts as a reseller of services provided by third-party network operators, including MTN, Telkom, and others. Consequently, Dosky Internet does not possess direct control over the underlying network signals provided by these partners.

2. Coverage, Signal Availability, and Range Lock

2.1 Signal Dependency
The availability and performance of MTN data and LTE services are strictly dependent upon local signal availability and network demand conditions within the customer’s operational area.

2.2 Fixed LTE Service Restrictions
Fixed LTE services (excluding those provided via Telkom) are restricted to LTE/5G technology and are provisioned exclusively for installation at pre-defined, location-locked physical addresses designated at the time of subscription.

2.3 Location Movement Restrictions
Customers attempting to frequently relocate service hardware may be subject to service suspension or cancellation by the originating network providers, specifically MTN or Vodacom.

2.4 Location Change Procedure (MTN Specific)
For services provided via MTN, customers are permitted a maximum of one (1) location change per calendar year, requiring a minimum of thirty (30) days' prior written notice to Dosky Internet.

2.5 Coverage Guarantee Disclaimer
Dosky Internet and its respective partners do not provide guarantees regarding service availability for any specific geographic area. Dosky Internet assumes no liability for any discrepancies or variances observed between provided coverage maps and the actual performance or availability of the service at the customer's location.

2.6 Speed Guarantees and Fluctuations
All LTE and 5G services are classified as best-effort services. No minimum data throughput speeds are guaranteed, as actual speeds are subject to fluctuation based on external factors including, but not limited to, tower capacity, localized signal strength, and environmental interference.

2.7 Fair Usage Policy (FUP)
Uncapped products are subject to a Fair Usage Policy (FUP). Once a customer exceeds the defined FUP threshold for their package, data speeds will be reduced proportionally according to the speed reduction parameters outlined in the purchased package specifications corresponding to the AUP/FUP limits detailed in the accompanying documentation for 5G and Telkom packages.

3. Invoices and Payments

3.1 Accepted Payment Methods
Dosky Internet accepts payment via Cash, Electronic Funds Transfer (EFT), Ewallet, Cash send Flash, and Kazang.

3.2 Handling Fees
A handling fee of Five Rand (R5.00) will be applied to specific cash payments processed through designated channels.

3.3 Payment Due Dates
Payments made via Flash, Kazang, and Shop2Shop methods must be received on or before the 20th day of the month. EFT payments must be received on or before the final day of the calendar month.

3.4 Consequences of Late Payment
Failure to remit payment by the established due date will result in the immediate suspension of the service.

3.5 Payment Identification Requirements
Customers are strictly obligated to utilize the correct payment reference number or their registered account name when submitting payments. Proof of payment must be transmitted to Dosky Internet immediately upon transaction completion.

3.6 Service Re-connection Fees
Should payment not be received by the third day following the due date, a mandatory re-connection fee of Fifty Rand (R50.00) shall be levied against the account. There will also be a Deposit Required

3.7 Account Cancellation Due to Non-Payment
If payment remains outstanding beyond five (5) days following the due date, the associated SIM card may be subject to cancellation. Reactivation thereafter is subject to a fee of One Hundred and Fifty Rand (R150.00), in addition to applicable transport costs and a security deposit.

3.8 Router Confiscation
If service termination occurs due to customer non-payment or failure to provide requisite cancellation notice, Dosky Internet reserves the right to confiscate the provided router device.

3.9 Future Payment Adjustments
Customers who have previously incurred late payment penalties may be required to submit payments earlier in subsequent billing cycles.

3.10 Service Restoration Timeline
Restoration of service following a suspension for non-payment may require up to twenty-four (24) hours to process, excluding non-business hours.

4. Cancellation, Returns, and Warranty

4.1 Cancellation Notice Period
All services are provided on a monthly pre-paid basis. Termination of service requires a minimum of one (1) calendar month's written notice submitted in advance.

4.2 Service Billing Cycle
Services are considered active and billed from the first day through to the last day of the calendar month. Pro-rata billing applies only upon initial activation of the service.

4.3 Liability for Uncancelled Services
Should a customer fail to submit the required cancellation notice within the stipulated period, the customer shall remain liable for the full subscription fee for the subsequent calendar month.

4.4 SIM Card Return Requirement for Late Cancellation
Cancellations submitted after the 15th day of the month necessitate the return of the associated SIM card by the customer, who must bear the associated shipping or collection costs.

4.5 Permitted Cancellation Channels
Cancellations must be formally submitted through one of the following authorized channels: the customer control panel, WhatsApp, official email correspondence, or the company website.

4.6 Router Return Handling Fee
Should a router be returned within three (3) months of purchase, a fifteen percent (15%) handling fee will be assessed, unless the router is retained by the customer.

4.7 Non-Refundable Costs
Costs associated with installation, initial setup, shipping, and transport are strictly non-refundable upon service activation or cancellation.

4.8 Hardware Warranty
Routers are provided with a limited warranty period of three (3) months from the date of purchase. This warranty explicitly excludes the accompanying power adapter component.

4.9 SIM Card Swaps
Faulty SIM cards will be swapped free of charge; however, the customer is responsible for covering the associated shipping costs for the exchange.

4.10 Technician Call-Out Costs
Unauthorized resets performed on routers which subsequently require a technician dispatch will result in the customer being liable for associated transport and setup fees.

5. Fault Reporting and Customer Support

5.1 Initial Troubleshooting Step
Prior to reporting any service fault, the customer must first attempt to restart the service line and allow a waiting period of one (1) to three (3) hours for potential self-resolution.

5.2 Mandatory Reporting Channels
All fault reports must be lodged exclusively via WhatsApp or official email correspondence. Telephonic reports are not accepted.

5.3 Required Information for Fault Reporting
Submissions must include the customer’s full name, assigned username, physical service address, a current photograph of the router unit, and a brief description of current local weather conditions.

5.4 Fault Investigation Timeline
Faults reported via the approved channels will be investigated and resolved within twelve (12) standard office hours.

5.5 Support Scope and Technician Fees
While support personnel offer telephonic assistance, customers shall bear all transport costs associated with dispatching a technician if the fault is determined to be a result of customer negligence, user error, or forgotten access credentials.

5.6 Password Policy
Dosky ITT explicitly states that it does not retain or store customer passwords.

5.7 Communication Turnaround Time
The standard turnaround time for acknowledgement and response to all written communications (WhatsApp, SMS, Email, Website submissions) is twenty-four (24) hours, excluding non-business hours.

6. Conduct and Acceptable Use

6.1 Prohibited Conduct Towards Staff and Company
Clients are held strictly liable for any malicious conduct, aggression, abusive language, bullying, intimidation, or the dissemination of offensive language directed towards Dosky ITT or its personnel.

6.2 Discrediting the Company
The spreading of false information or actions intended to discredit Dosky ITT or its employees constitutes a material breach of these Terms, subject to immediate service suspension or permanent discontinuation.

6.3 Lawful Use Mandate
Dosky ITT services must only be utilized for lawful purposes, strictly prohibiting any activities that violate local or international statutes.

6.4 Prohibited Content and Activities (Unlawful Use)
Prohibited activities include, but are not limited to: the creation or distribution of child pornography, obscenity, content promoting discrimination or hate speech, defamation, harassment, violations of intellectual property rights, breaches of privacy, fraudulent activities, violations of exchange control laws, and the distribution of pirated software.

6.5 International User Compliance
Customers utilizing services outside the Republic of South Africa remain solely responsible for adhering to their local jurisdiction's laws. Dosky ITT reserves the right to cooperate with law enforcement agencies pursuant to valid legal orders.

6.6 Network Security Prohibitions
Activities threatening network security are strictly prohibited, including: unauthorized access attempts, circumventing security mechanisms, cracking or hacking, IP spoofing, breaching user security protocols, executing denial of service (DoS) attacks, unauthorized network scanning, distributing harmful software (viruses, Trojans, malware), and unauthorized monitoring of network data.

6.7 Communication Restrictions
The sending of unsolicited mass mailings, including spam or chain letters, is expressly prohibited.

7. Third-Party Content and Liability

7.1 Internet Content Control
Dosky ITT does not control the content accessed via the Internet, including, but not limited to, emails, chatrooms, and newsgroups. Dosky ITT shall not be held liable for any loss or damage incurred by the customer resulting from reliance upon such third-party content.

7.2 Customer Responsibility for Content Review
Dosky ITT functions solely as a conduit for third-party webpages. Customers assume full responsibility for reviewing and assessing the nature and legality of all such content accessed. Access to public Internet spaces is undertaken voluntarily and at the customer’s exclusive risk. Dosky ITT employees do not moderate these services.

7.3 Usenet Newsgroups Compliance
Customers using Usenet Newsgroups must familiarize themselves with the specific policies governing those forums.

7.4 Prohibited Usenet Practices
Prohibited practices within Usenet include, but are not limited to: excessive cross-posting, posting irrelevant or off-topic material, posting binary files to newsgroups not explicitly designated for binaries, and distributing commercial messages unless explicit permission has been granted.

7.5 Usenet Content Disclaimer
Dosky ITT does not monitor or control Usenet content and expressly disclaims all liability for the nature of content accessible therein, including, but not limited to, pornography or illegal media.

8. Feedback and Acceptance

8.1 Complaints and Compliments
Customers are encouraged to submit feedback regarding service improvements, complaints, or compliments via the official company website or through designated customer service channels.

8.2 Acceptance of Terms
By subscribing to Dosky Internet services, the customer formally accepts these Terms and Conditions. These terms are governed by the Electronic Communications Act No 36 of 2005, as well as the Acceptable Usage Policy mandated by all underlying service providers utilized by Dosky Internet.

8.3 Month-to-Month Service and Termination Rights
Services operate on a month-to-month basis. Termination may be initiated by either party provided one full calendar month's notice is given via the Control Panel, subject potentially to applicable cancellation fees.

8.4 Changes to Terms and Pricing
Dosky ITT reserves the right to modify pricing structures or discontinue specific services, provided that reasonable prior notice is furnished to the customer. Dosky ITT further reserves the right to unilaterally limit the payment options available to any customer account.

8.5 Legal and Collection Costs
Customers are fully liable for all associated collection fees and legal costs incurred by Dosky ITT should account balances not be settled in full.

8.6 Information Verification and Credit Reporting
Dosky ITT retains the right to verify customer information provided during subscription and to share relevant account details with established credit bureaus.

8.7 Indemnification
Customers shall indemnify and hold Dosky ITT harmless against any damage or loss arising from the connection, installation, or subsequent removal of the service equipment.

8.8 Limitation of Liability
All services remain best-effort with no throughput guarantees. Dosky ITT and its suppliers and partners disclaim all liability arising from service interruptions, delays, acts of God, negligence, unauthorized account usage, misinformation provided to the customer, or any inability to utilize the services. Claims for damages are strictly limited to the value of the monthly service fee paid for a maximum period of three (3) months. Dosky ITT shall not be liable for any direct, indirect, consequential, or incidental damages arising from the service provision.

8.9 Acceptance of Linked Terms
The customer acknowledges and accepts that all terms and conditions linked or referenced on other accompanying documentation pages are also incorporated herein by reference.